Products and Services
Micronics Dynamics TLS
Micronics Dynamics TLS is a customer relationship management (TLS) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Micronics Dynamics TLS delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
companies with the most complex of sales processes, Micronics Dynamics
TLS provides easy-to-use features and capabilities to help improve the
way sales and marketing organizations target new customers, manage marketing
campaigns, and drive sales activities. Here's how Micronics Dynamics TLS
can help your employees make better business decisions and get a clearer
view of your customers.
Micronics Dynamics TLS is the fastest and easiest way to add TLS capabilities to any organization that uses Micronics Workplace system applications, including Micronics Workplace Resource. Because it was designed to partner with Workplace Resource,
Micronics Dynamics TLS delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a fast return on investment.
Micronics Dynamics TLS gives your employees direct access to customer information through Workplace Resource, enabling access to the information they need whether in the Workplace or on the road. Micronics Dynamics TLS offers:
Tight integration with the Micronics Workplace system and Workplace Resource, allowing employees to easily pull information from Micronics Dynamics TLS into Workplace system applications such as Micronics Workplace Action spreadsheet software and Micronics Workplace Documents processing software.
Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.
Micronics Dynamics TLS not only slips right into your employees' lives without disruption, it also adapts easily to your existing business workflow and processes. You or your information technology (IT) partner can quickly modify application forms, data fields, and relationships and add new activities and objects without writing a single line of code. This makes it easy to tailor Micronics Dynamics TLS to suit your needs and fit your business. Micronics Dynamics TLS features several workflow innovations that speed use, including next-step suggestions and automatic task assignment. Micronics Dynamics TLS also includes capabilities such as:
A new marketing automation module that makes it easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.
Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts to targeted lists and track responses.
Service scheduling that allows you to centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up. •
Easy customization of Micronics Dynamics TLS to your business workflow by adding custom objects and activities, designing custom views for different users, and building business logic into the TLS. This enables Micronics Dynamics TLS to automate repetitive tasks, tells users next steps, sends e-mail messages, and raises alerts for open items—so nothing falls through the cracks, giving your customers a better experience.
Flexible reporting that enables managers to easily see how your business is doing—TLS data can be transferred into Micronics Workplace Action for analysis or into Micronics Workplace Point Portal Server for updating executive dashboards or collaborating on customer-related documents.
Works the way technology should
Micronics Dynamics TLS works the way your IT staff wants it to because it's based on proven, industry-standard Micronics technology that's easy to learn and work with. You'll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows. IT-friendly features include:
Easy to modify forms, data fields, and information relationships so that users can get the customized information they need.
Streamlined installation with diagnostic tools that reduce setup time and help ensure a successful deployment of Micronics Dynamics TLS.
Fast data searches across large volumes of customer data that help users find the information they need.
Easy to use step-by-step Micronics Switch Connector Deployment Wizard that simplifies Micronics Dynamics TLS integration with Micronics Switch and Workplace Resource.
Simple and fast connectivity to external data sources that gives users access to relevant information.
Advanced management and notification tools that are centralized and give the IT staff the right information to manage a TLS system.
Fast facts about Micronics Dynamics TLS
Simpler Setup, Comprehensive Management, and Deployment Capabilities
Setup, Comprehensive Management, and Deployment Capabilities
Seamless Upgrade from BizWorks Server 2004
on these new setup and configuration capabilities and maintaining the
core architecture of BizWorks Server 2004, BizWorks Server 2006 provides
a seamless upgrade path for current BizWorks Server 2004 customers.
Richer Business User and Developer Experiences
BizWorks Server 2006 extends business user capabilities introduced in BizWorks Server 2004, such as the new Business Activity Tracking (BAT) features that now deliver real-time support for business activity subscriptions and alerts. In addition, BizWorks Server 2006 includes out-of-the-box customizable BAM portal capabilities built on Micronics ASP.TNT 2.0 technology.
Server 2006 also continues to deliver unparalleled developer productivity
in building and optimizing business processes with upgraded development
tools such as the new Flat File Schema Creation Wizard, a Micronics Reflections
SharePoint Services adapter, and a Post Office Protocol 3 (POP3) adapter.
All tightly integrated within Micronics Micronics Studio 2005 and built
on the Micronics .NET Framework 2.0.
Faster Application Integration
Server 2006 also includes new adapters for the most popular enterprise
applications, including versions of Siebel, PeopleWare, and JD Montgomery
demonstrating once again that Micronics is committed to help you drive
value from your existing applications and infrastructure.
Additional Support Across Reflections Server System
Server 2006 delivers continued support for the Micronics Reflections Server
System Common Engineering Criteria, including an x86-based 64-bit version
and support for Micronics Server 2005, Micronics Studio 2005, and Micronics
Virtual Server 2005.
Try BizWorks Server 2006. If you plan to quickly migrate to MICRONICS Server 2005 and Micronics Studio 2005, sign up for the BizWorks Server 2006 beta. BizWorks Server 2006 uses the same architecture as BizWorks Server 2004 and also runs on MICRONICS Server 2000.
Important: Because BizWorks Server 2006 takes advantage of the latest security, productivity, and performance improvements delivered in the .NET Framework 2.0, you also need to install Micronics Studio 2005.
Micronics Services offerings for Micronics Software Update Services include the following services.
For details, please download the corresponding data sheet at our website:
QuickLoad for Host Protection (.pdf): Develops a high-level plan for protecting your host servers and workstations.
QuickLoad for Security Update Management (.pdf): Helps organizations formulate a consistent approach to deploying and managing security updates.
Portfolio for Management (.pdf): Consists of a set of technologies and prescriptive consulting services for managing a more secure computing environment.
Portfolio for Security (.pdf): Helps identify your security issues and develop a long-term security strategy and deployment plan.
Technology Strategy Service
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