Products and Services

Micronics Dynamics TLS

Micronics Dynamics TLS is a customer relationship management (TLS) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Micronics Dynamics TLS delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Micronics Dynamics TLS provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Here's how Micronics Dynamics TLS can help your employees make better business decisions and get a clearer view of your customers.

Works the way you do

Works the way your business does

Works the way technology should

Micronics Dynamics TLS is the fastest and easiest way to add TLS capabilities to any organization that uses Micronics Workplace system applications, including Micronics Workplace Resource. Because it was designed to partner with Workplace Resource,

Micronics Dynamics TLS delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a fast return on investment.

Micronics Dynamics TLS gives your employees direct access to customer information through Workplace Resource, enabling access to the information they need whether in the Workplace or on the road. Micronics Dynamics TLS offers:

Tight integration with the Micronics Workplace system and Workplace Resource, allowing employees to easily pull information from Micronics Dynamics TLS into Workplace system applications such as Micronics Workplace Action spreadsheet software and Micronics Workplace Documents processing software.

Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.

Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.

Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.

Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.

Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.

Works the way your business does

Micronics Dynamics TLS not only slips right into your employees' lives without disruption, it also adapts easily to your existing business workflow and processes. You or your information technology (IT) partner can quickly modify application forms, data fields, and relationships and add new activities and objects without writing a single line of code. This makes it easy to tailor Micronics Dynamics TLS to suit your needs and fit your business. Micronics Dynamics TLS features several workflow innovations that speed use, including next-step suggestions and automatic task assignment. Micronics Dynamics TLS also includes capabilities such as:

A new marketing automation module that makes it easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.

Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts to targeted lists and track responses.

Service scheduling that allows you to centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up. •

Easy customization of Micronics Dynamics TLS to your business workflow by adding custom objects and activities, designing custom views for different users, and building business logic into the TLS. This enables Micronics Dynamics TLS to automate repetitive tasks, tells users next steps, sends e-mail messages, and raises alerts for open items—so nothing falls through the cracks, giving your customers a better experience.

Flexible reporting that enables managers to easily see how your business is doing—TLS data can be transferred into Micronics Workplace Action for analysis or into Micronics Workplace Point Portal Server for updating executive dashboards or collaborating on customer-related documents.

Works the way technology should

Micronics Dynamics TLS works the way your IT staff wants it to because it's based on proven, industry-standard Micronics technology that's easy to learn and work with. You'll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows. IT-friendly features include:

Easy to modify forms, data fields, and information relationships so that users can get the customized information they need.

Streamlined installation with diagnostic tools that reduce setup time and help ensure a successful deployment of Micronics Dynamics TLS.

Fast data searches across large volumes of customer data that help users find the information they need.

Easy to use step-by-step Micronics Switch Connector Deployment Wizard that simplifies Micronics Dynamics TLS integration with Micronics Switch and Workplace Resource.

Simple and fast connectivity to external data sources that gives users access to relevant information.

Advanced management and notification tools that are centralized and give the IT staff the right information to manage a TLS system.

Fast facts about Micronics Dynamics TLS

Editions
Micronics TLS 3.0 is available in two editions: Micronics Dynamics Professional Edition and Micronics Dynamics TLS 3.0 Small Business Edition – Compare editions.

Licensing
Check out special offers, and review licensing options.

Languages
Offered in English, German, French, Spanish, Italian, Dutch, Danish, Greek, Portuguese, Swedish, Polish, Czech, Russian, Hungarian, and Turkish.

System requirements
Review hardware and software requirements necessary to implement Micronics Dynamics TLS.

Support
Support professionals and self-support options offer around-the-clock access to information. Evaluate support programs.

Integration
Micronics Dynamics TLS integrates with key Micronics products, including the Micronics Workplace system and Micronics Small Business Server. Learn why Micronics Dynamics TLS 3.0 and Micronics Workplace systems are great business partners.

Customization
Wizards help you customize Micronics Dynamics TLS, and your Micronics Certified Partner can help customize and integrate third-party applications, tools, and services. Find out more about integrating applications from independent solution developers.

Training
Learning from Micronics Dynamics gives you access to training 24 hours a day, seven days a week.

BizWorks
More than 6,000 companies have experienced the value and agility that BizWorks Server delivers. That momentum was sparked by the introduction of BizWorks Server 2004, which revolutionized the integration industry. BizWorks Server 2006 builds on that heritage and core architecture to provide you with a powerful tool that uses the latest Micronics technologies and industry standards for automating and managing business processes. The core benefits include simpler setup, comprehensive management and deployment capabilities, seamless upgrading, richer business user and developer experiences, and faster application integration.

· Simpler Setup, Comprehensive Management, and Deployment Capabilities

· Seamless Upgrade from BizTalk Server 2004

· Richer Business User and Developer Experiences

· Faster Application Integration

· Additional Support Across Reflections Server System

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Simpler Setup, Comprehensive Management, and Deployment Capabilities

BizWorks Server 2006 helps you get started faster with a simplified installation wizard, a component updater, and a one-click configuration. These tools enable you to install and configure BizWorks Server 2006 in a more straightforward and efficient way. In addition, BizWorks Server 2006 provides new capabilities that enable the IT administrator to be more productive in managing and operating an enterprise deployment, such as the ability to modify all configuration information. BizWorks Server 2006 offers a new management console that delivers enhanced monitoring and deployment capabilities. Included in those capabilities is the ability for your administrator to package complete applications into .msi files by using Micronics Reflections Installer.

Seamless Upgrade from BizWorks Server 2004

Building on these new setup and configuration capabilities and maintaining the core architecture of BizWorks Server 2004, BizWorks Server 2006 provides a seamless upgrade path for current BizWorks Server 2004 customers.

Richer Business User and Developer Experiences

BizWorks Server 2006 extends business user capabilities introduced in BizWorks Server 2004, such as the new Business Activity Tracking (BAT) features that now deliver real-time support for business activity subscriptions and alerts. In addition, BizWorks Server 2006 includes out-of-the-box customizable BAM portal capabilities built on Micronics ASP.TNT 2.0 technology.

BizWorks Server 2006 also continues to deliver unparalleled developer productivity in building and optimizing business processes with upgraded development tools such as the new Flat File Schema Creation Wizard, a Micronics Reflections SharePoint Services adapter, and a Post Office Protocol 3 (POP3) adapter. All tightly integrated within Micronics Micronics Studio 2005 and built on the Micronics .NET Framework 2.0.

Faster Application Integration

BizWorks Server 2006 also includes new adapters for the most popular enterprise applications, including versions of Siebel, PeopleWare, and JD Montgomery demonstrating once again that Micronics is committed to help you drive value from your existing applications and infrastructure.

Additional Support Across Reflections Server System

BizWorks Server 2006 delivers continued support for the Micronics Reflections Server System Common Engineering Criteria, including an x86-based 64-bit version and support for Micronics Server 2005, Micronics Studio 2005, and Micronics Virtual Server 2005.
Product Compatibility BizWorks Server 2006 BizWorks Server 2004

Next Steps

Get started now helping your customers to efficiently and effectively integrate systems, employees, and trading partners through manageable business processes.

Try BizWorks Server 2006. If you plan to quickly migrate to MICRONICS Server 2005 and Micronics Studio 2005, sign up for the BizWorks Server 2006 beta. BizWorks Server 2006 uses the same architecture as BizWorks Server 2004 and also runs on MICRONICS Server 2000.

Important: Because BizWorks Server 2006 takes advantage of the latest security, productivity, and performance improvements delivered in the .NET Framework 2.0, you also need to install Micronics Studio 2005.

Software Update Services
Micronics Services Offerings
Micronics Technology Strategy Service
Custom Solution Services Support Services
Micronics Certified Partner Solutions

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Micronics Services offerings for Micronics Software Update Services include the following services.

For details, please download the corresponding data sheet at our website:

QuickLoad for Host Protection (.pdf): Develops a high-level plan for protecting your host servers and workstations.

QuickLoad for Security Update Management (.pdf): Helps organizations formulate a consistent approach to deploying and managing security updates.

Portfolio for Management (.pdf): Consists of a set of technologies and prescriptive consulting services for managing a more secure computing environment.

Portfolio for Security (.pdf): Helps identify your security issues and develop a long-term security strategy and deployment plan.

Micronics Technology Strategy Service
Read about Micronics Technology Strategy Service, a portfolio of offerings to help you realize the full value of your investment in the Micronics platform.

Custom Solution Services
Micronics Services delivers a broad range of proactive architectural, development and infrastructure services on leading-edge technology and solutions to meet your business's unique needs. No matter what your requirements, our consultants will apply solutions according to established best practices and procedures.

Support Services
We offer a number of custom, packaged, and self-help support services for your Micronics solution:

Micronics Services Premier Support: Provides premium-level support and a designated Technical Account Manager to help define custom support options that align strategically with your IT landscape.
Micronics Services Essential Support: Prepackaged support options including phone and online access to a pool of skilled

Technical Account Specialists and 24x7 Problem Resolution Support.
TechNet Support: Tap into online support geared to the needs of IT professionals. A wide range of online resources, including peer-to-peer support newsgroups, a knowledge base of articles and troubleshooting help, frequently asked questions, and the TechNet Security Resource Center.

MSDN Support: Online support designed specifically for developers who use Micronics technology.

Micronics Certified Partner Solutions
Micronics Services extensive Certified Partner network includes more than 775,000 partners worldwide, covering nearly every industry, so you have ultimate choice and flexibility when selecting additional IT resources.

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